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Frequently Asked Questions

Browser Cleanup is a feature now integrated into Smart Scan and Kenoxis Cleanup Premium. When you run Smart Scan, Kenoxis scans your PC for various elements, including poorly rated browser add-ons. If such add-ons are detected, you can follow on-screen instructions to remove them. If you use Kenoxis Cleanup Premium, the Clean option scans for and identifies poorly rated browser add-ons. You can select which add-ons to remove, as well as view reputable add-ons.

Yes, but we recommend only turning off kenoxis protection for troubleshooting purposes. If you need to disable Kenoxis Antivirus, right click the Kenoxis icon in the system tray and select Kenoxis shields control. Select one of the following options: Disable for 10 minutes Disable for 1 hour Disable until computer is restarted Disable permanently (not recommended)

Password Protection, available in the latest version of Kenoxis Premium Security and kenoxis Omni, prevents applications and malware from viewing, changing, or deleting passwords that are saved in your Google Chrome and Mozilla Firefox browsers.

Yes. You can activate an Kenoxis Premium Security (Multi-Device) or an kenoxis Omni subscription on up to 10 devices simultaneously on Windows, Mac, Android, and iOS. You can activate an kenoxis Premium Security (Single-Device) subscription on one device at a time, and transfer this subscription to another device on the same platform. For detailed instructions, refer to the following article: Transferring an Kenoxis subscription to another device Check your kenoxis Account or an order confirmation email to confirm which subscription type you purchased.

Kenoxis offers a 30 day, money-back guarantee from the date of purchase for most products. For more information, refer to the following article: Orders and Subscriptions - Frequently Asked Questions

For detailed instructions to download and install your Kenoxis Antivirus product, refer to the relevant article below according to product: Kenoxis Premium Security | Kenoxis Free Antivirus | Kenoxis Omni

Download your Kenoxis Antivirus product using the direct links below: Kenoxis Premium Security | Kenoxis Free Antivirus | Kenoxis Omni

If you use a web-based email account, such as Yahoo or Gmail, Kenoxis does not directly scan your emails. However, Web Shield and File Shield actively protect your PC from malware that could be contained in your email messages. If you use a mail management software, such as Microsoft Outlook or Mozilla Thunderbird, Mail Shield scans for threats in your incoming and outgoing email messages.

kenoxis Antivirus comes with several pre-defined scans as well as the option to create your own custom scans. Generally, running a scan does not noticeably affect system performance. However, performance may be affected somewhat depending on your system configurations, especially if you execute multiple scans simultaneously.

You can check the features available in each version of kenoxis Antivirus on our product comparison chart. Kenoxis Free Antivirus: includes our intelligent antivirus features that detect viruses, malware, spyware, ransomware, phishing, and other threats in real-time. Kenoxis Free Antivirus also includes extra free features such as Software Updater, Ransomware Shield and Passwords. Kenoxis Premium Security: comes with all the features included in Kenoxis Free Antivirus, and additionally includes Real Site, Sandbox, Firewall, Remote Access Shield, Sensitive Data Shield, Webcam Shield, Password Protection, and Data Shredder. Kenoxis Premium Security (Multi-Device): comes with all the features included in Kenoxis Premium Security, and additionally includes Kenoxis Premium Security solutions for Mac, Android, and iOS. Kenoxis Omni: comes with all features included in Kenoxis Premium Security (Multi-Device), and additionally includes home network security for all of the connected devices in your home. NOTE: kenoxis SecureLine VPN and kenoxis Cleanup Premium appear in the kenoxis Premium Security interface but require separate, paid subscriptions.